Shipping & Returns
Here, you'll find answers to questions about shipping options, timing, returns and more. If you have a shipping or returns related question that’s not answered here, feel free to give us a call.
- Do you have a minimum order?
- Do you offer rush shipping?
- What could cause a shipping delay?
- How much is shipping?
- What shipping methods do you offer?
- How long does it take to process and ship my order?
- How long does shipping take?
- Will you provide tracking information?
- If I pay by credit card, will you charge my card once the item has shipped?
- If I ordered a part that’s out of stock, when will it ship?
- Can you ship my order to multiple addresses?
- Do you ship to AK, HI, and US territories?
- Do you ship to PO Boxes or APOs/FPOs?
- Do you ship internationally?
- Do you ship hazardous items?
- Do you ship oversized parts?
- What happens if you ship the wrong part?
- What happens if the part is damaged during shipping?
- How can I be sure you’re shipping me parts that will fit my vehicle?
- What happens if the part doesn’t fit my vehicle?
- What if my address changes before my order ships? Can I change where you send my shipment?
- What if I never receive an order?
- What happens if I refuse the shipment?
- Can I return a part?
- Can I exchange a part?
- How do I return or exchange an item?
- What if you sent me the wrong part?
- What if I ordered the wrong part?
- How long do I have to return or exchange a part?
- Can I return or exchange a part for any reason?
- Are there certain parts I can’t return?
- Do I have to pay any restocking fees?
- Do I have to pay for return shipping?
- How long will it take to receive my refund?
- What if the part is defective or damaged?
- What if my return never arrives? Do I still get a refund?
- What if someone else purchased the part for me and I want to return or exchange it?
- What if I need to make a warranty claim and return a part?
Yes. It’s not offered as an option in our shopping cart, so you’ll have to call us to arrange it. Please keep in mind that you have to cover all the shipping charges if you want rush shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. All items being sent via truck freight require a valid phone number to schedule a delivery appointment, failure to provide a valid phone number will also cause a delay. During the holiday season, shipping delivery may very.
Items that are being dropshipped by the manufacture typically take longer to receive. These items will have a warning in plain sight, stating delivery dates may very. If your needs for a manufacture shipped item are time sensitive, we encourage you to call in for an ETA.
If you have not received your order within 5 business days of your order shipping, please call us so we can help.
We offer free standard shipping on all orders in the lower 48 states. If you’re ordering from outside the lower 48 states, the shipping total will be reflected in your shopping cart. Expedited shipping costs extra. If you want it, give us a call and we’ll arrange it for you.
We use USPS, UPS, and FedEx for shipping. Larger items may be shipped via a third-party freight company. All items being sent via freight require a valid phone number to schedule a delivery appointment. Failure to provide a valid phone number will cause a delay.
We strive for same-day processing on all orders received before 3PM CST. Any orders made after that time will be processed the next business day.
Our delivery goal is 2-4 days. We strive for same-day order processing and our 32 distribution centers across the US and 2 in Canada allow for speedy delivery. During the holiday season, delivery times may vary.
Items that are being drop shipped by the manufacturer typically take longer to receive. These items will have a warning in plain sight, stating that delivery dates may vary. If your needs for a manufacturer-shipped item are time sensitive, we encourage you to call us for an ETA.
Yes, we will. We’ll email you your tracking number as soon as your package leaves one of our distribution centers.
We’ll charge your credit card as soon as you complete the checkout process.
In the rare case that one of our parts is out of stock, we’ll order it ASAP and ship it to you via expedited shipping.
We do ship to Alaska, Hawaii, and US territories. Additional charges will apply.
This varies by customer location. We are not always able to ship to every country due to lack of postal service, item dimensions exceeding what is allowed for the local postal service, etc. Call us at 850-250-2132 for international shipping information and quotes.
Yes, we ship oversized parts via a third-party freight company. All items being sent via freight require a valid phone number to schedule a delivery appointment. Failure to provide a valid phone number will cause a delay.
Shipment mistakes are rare, but we’ll apologize profusely and ship you the right part free of charge. We’ll also send you a shipping label so you can return the incorrect part.
Please inspect the part for any damage before signing for the shipment. If you find any damage after signing, please contact us and we’ll help you file a damage claim with the carrier. You’ll also get a replacement ASAP if you keep the damaged box, so the carrier can reimburse us when the damage claim is processed.
Give us a call! We’re happy to help you find the exact part you need for your truck.
We accept returns within 30 days. If you happen to order the wrong part, you’re welcome to return it to us within the allowed time frame for a full refund. Click here to start a return.
Contact us right away. If we still have the package in our possession, we’ll change the shipping address. If it’s already sent out, you can contact the carrier and try to work it out with them.
If you have not received your order within 5 business days shipment, please check the tracking information and contact the carrier. If you're still having trouble, call us so we can help.
If you refuse your order at the time of delivery, your package will be returned to us and we’ll inspect it for damage and then process it as a return if needed. However, keep in mind that this is not the proper way to return it and you may be charged a small fee for the inconvenience.
If you accept the shipment and then return it the right way, you’ll get a full refund if everything goes smoothly.
First, fill out this RMA request form, and we’ll provide an RMA number. Next, return the part to us with the RMA number and we’ll process it and issue a full refund (minus the 20% restocking fee and shipping).
This rarely happens, but if we accidentally supply the wrong part to you, please fill out the RMA request form and specify if you are returning it for a refund or for the correct part.
You’re welcome to return it within the permitted time frame (30 days after purchase).
After you purchase a part, you have 30 days to return it for a full refund, minus restocking and return shipping.
Yes, as long as the part is still in its original packaging and in resalable condition.
Yes; we can’t accept returns for parts that have been used or damaged during installation. Also, all special orders are final and cannot be returned.
We reserve the right to charge a 20% restocking fee for all returned items. The only exception is if we accidentally sent you the wrong part.
We ship all of our products free of charge so we ask customers to pay for return shipping. The only exception we’ll make is if we accidentally sent you the wrong part.
It usually takes us 5-10 business days to issue a refund.
Please contact us right away and we’ll determine if it was a manufacturer or shipping error before processing your refund or exchange.
The responsibility falls on you to keep track of your return shipment. We cannot issue a refund until we receive it.
We strongly encourage you to save the tracking number for all return shipments until a credit has been issued. Saving the tracking number will allow you to track the progress of shipping and identify if there is an issue. In the event that your preferred carrier loses your return, having this number will save all parties some inconvenience.
Please have the person who placed the order handle the return process.
Please contact us for the manufacturer’s warranty policy, and we’ll help you process your warranty claim.