Shipping & Returns - Forbidden Diesel Products

Q: Do you have a minimum order?

Yes, we do. The minimum is $20.

Q: Do you offer rush shipping?

Yes. It’s not offered as an option in our shopping cart, so you’ll have to call us to arrange it. Please keep in mind that you have to cover all the shipping charges if you want rush shipping.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. All items being sent via truck freight require a valid phone number to schedule a delivery appointment, failure to provide a valid phone number will also cause a delay. During the holiday season, shipping delivery may very.

Items that are being dropshipped by the manufacture typically take longer to receive. These items will have a warning in plain sight, stating delivery dates may very. If your needs for a manufacture shipped item are time sensitive, we encourage you to call in for an ETA.

If you have not received your order within 5 business days of your order shipping, please call us so we can help.

Q: How much is shipping?

We offer free standard shipping on all orders in the lower 48 states. If you’re ordering from outside the lower 48 states, the shipping total will be reflected in your shopping cart. Expedited shipping costs extra. If you want it, give us a call and we’ll arrange it for you.

Q: What shipping methods do you offer?

We use USPS, UPS, and FedEx for shipping. Larger items may be shipped via a third-party freight company. All items being sent via freight require a valid phone number to schedule a delivery appointment. Failure to provide a valid phone number will cause a delay.

Q: How long does it take to process and ship my order?

We strive for same-day processing on all orders received before 3PM CST. Any orders made after that time will be processed the next business day.

Q: How long does shipping take?

Our delivery goal is 2-4 days. We strive for same-day order processing and our 32 distribution centers across the US and 2 in Canada allow for speedy delivery. During the holiday season, delivery times may vary.

Items that are being drop shipped by the manufacturer typically take longer to receive. These items will have a warning in plain sight, stating that delivery dates may vary. If your needs for a manufacturer-shipped item are time sensitive, we encourage you to call us for an ETA.

Q: Will you provide tracking information?

Yes, we will. We’ll email you your tracking number as soon as your package leaves one of our distribution centers.

Q: If I pay by credit card, will you charge my card once the item has shipped?

We’ll charge your credit card as soon as you complete the checkout process.

Q: If I ordered a part that’s out of stock, when will it ship?

In the rare case that one of our parts is out of stock, we’ll order it ASAP and ship it to you via expedited shipping.

Q: Can you ship my order to multiple addresses?

Yes, but you need to call us to arrange this.

Q: Do you ship to AK, HI, and US territories?

We do ship to Alaska, Hawaii, and US territories. Additional charges will apply.

Q: Do you ship to PO Boxes or APOs/FPOs?

Yes, we do.

Q: Do you ship internationally?

This varies by customer location. We are not always able to ship to every country due to lack of postal service, item dimensions exceeding what is allowed for the local postal service, etc. Call us at 850-250-2132 for international shipping information and quotes.

Q: Do you ship hazardous items?

Yes, we ship hazardous items via UPS.

Q: Do you ship oversized parts?

Yes, we ship oversized parts via a third-party freight company. All items being sent via freight require a valid phone number to schedule a delivery appointment. Failure to provide a valid phone number will cause a delay.

Q: What happens if you ship the wrong part?

Shipment mistakes are rare, but we’ll apologize profusely and ship you the right part free of charge. We’ll also send you a shipping label so you can return the incorrect part.

Q: What happens if the part is damaged during shipping?

Please inspect the part for any damage before signing for the shipment. If you find any damage after signing, please contact us and we’ll help you file a damage claim with the carrier. You’ll also get a replacement ASAP if you keep the damaged box, so the carrier can reimburse us when the damage claim is processed.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

Give us a call! We’re happy to help you find the exact part you need for your truck.

Q: What happens if the part doesn’t fit my vehicle?

We accept returns within 30 days. If you happen to order the wrong part, you’re welcome to return it to us within the allowed time frame for a full refund. Click here to start a return.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

Contact us right away. If we still have the package in our possession, we’ll change the shipping address. If it’s already sent out, you can contact the carrier and try to work it out with them.

Q: What if I never receive an order?

If you have not received your order within 5 business days shipment, please check the tracking information and contact the carrier. If you're still having trouble, call us so we can help.

Q: What happens if I refuse the shipment?

If you refuse your order at the time of delivery, your package will be returned to us and we’ll inspect it for damage and then process it as a return if needed. However, keep in mind that this is not the proper way to return it and you may be charged a small fee for the inconvenience.

If you accept the shipment and then return it the right way, you’ll get a full refund if everything goes smoothly.

Q: Can I return a part?

Absolutely! You can return a part within 30 days of purchase.

Q: Can I exchange a part?

Absolutely! We accept exchanges within 30 days of purchase too.

Q: How do I return or exchange an item?

First, fill out this RMA request form, and we’ll provide an RMA number. Next, return the part to us with the RMA number and we’ll process it and issue a full refund (minus the 20% restocking fee and shipping).

Q: What if you sent me the wrong part?

This rarely happens, but if we accidentally supply the wrong part to you, please fill out the RMA request form and specify if you are returning it for a refund or for the correct part.

Q: What if I ordered the wrong part?

You’re welcome to return it within the permitted time frame (30 days after purchase).

Q: How long do I have to return or exchange a part?

After you purchase a part, you have 30 days to return it for a full refund, minus restocking and return shipping.

Q: Can I return or exchange a part for any reason?

Yes, as long as the part is still in its original packaging and in resalable condition.

Q: Are there certain parts I can’t return?

Yes; we can’t accept returns for parts that have been used or damaged during installation. Also, all special orders are final and cannot be returned.

Q: Do I have to pay any restocking fees?

We reserve the right to charge a 20% restocking fee for all returned items. The only exception is if we accidentally sent you the wrong part.

Q: Do I have to pay for return shipping?

We ship all of our products free of charge so we ask customers to pay for return shipping. The only exception we’ll make is if we accidentally sent you the wrong part.

Q: How long will it take to receive my refund?

It usually takes us 5-10 business days to issue a refund.

Q: What if the part is defective or damaged?

Please contact us right away and we’ll determine if it was a manufacturer or shipping error before processing your refund or exchange.

Q: What if my return never arrives? Do I still get a refund?

The responsibility falls on you to keep track of your return shipment. We cannot issue a refund until we receive it.

We strongly encourage you to save the tracking number for all return shipments until a credit has been issued. Saving the tracking number will allow you to track the progress of shipping and identify if there is an issue. In the event that your preferred carrier loses your return, having this number will save all parties some inconvenience.

Q: What if someone else purchased the part for me and I want to return or exchange it?

Please have the person who placed the order handle the return process.

Q: What if I need to make a warranty claim and return a part?

Please contact us for the manufacturer’s warranty policy, and we’ll help you process your warranty claim.