FAQ - Forbidden Diesel Products

Q: What happens if you send me the wrong part?

Shipment mistakes are rare, but they can happen. In this case, we’ll apologize profusely and ship you the right part free of charge. We’ll also send a return label so you can send the wrong part back.

Q: What happens if I order the wrong part?

If you happen to order the wrong part, you’re welcome to return it to us within the allowed time frame for a full refund. Click here to start a return.

Q: How long does it take for a part to arrive at my door?

Our delivery goal is 2-4 days. We strive for same-day order processing and our 32 distribution centers across the US and 2 in Canada allow for speedy delivery. During the holiday season, delivery times may vary.

Items that are being drop shipped by the manufacturer typically take longer to receive. These items will have a warning in plain sight stating that delivery dates may vary. If your needs for a manufacturer-shipped item are time sensitive, we encourage you to call us for an ETA.

Q: What happens if I need to return or exchange a part?

You’re welcome to return or exchange a part within 30 days of purchase as long as it’s in its original packaging and in resalable condition. Just fill out this RMA request form and we’ll provide an RMA number. Next, return the part to us with the RMA number and we’ll process it and issue a full refund (minus the 20% restocking fee).

Q: What if the part is broken or damaged during shipping?

Please contact us right away at 850-250-2132, and we’ll determine if it was a manufacturer or shipping error before processing your refund or exchange.

Q: Do you ship outside the US?

It depends on your location. We are not always able to ship to every country due to lack of postal service, item dimensions exceeding what is allowed for the local postal service, etc. Call us at 850-250-2132 for international shipping information and quotes.

Q: Do you offer express/expedited shipping?

Yes. It’s not offered as an option in our shopping cart, so you’ll have to call us to arrange it. Please keep in mind that you have to cover all the shipping charges if you want expedited shipping.

Q: What shipping methods do you offer?

We use USPS, UPS, and FedEx for shipping. Larger items may be shipped via a third party truck freight company.

Q: Can I track my package?

Absolutely! We’ll email you your tracking number as soon as your package leaves one of our distribution centers.

Q: What payment methods do you accept?

We accept PayPal and the following credit or debit cards: MasterCard, Visa, American Express, and Discover.

Q: How do you protect my credit card information?

We use 128bit SSL encryption to process all of the payments on our website.

Q: What do I do if I need to cancel my order?

Because we usually process orders on the same day, we might not be able to cancel your order after 12 hours. Please call us to see if it can still be canceled. If it’s not possible, you can wait until you receive your order to return it for a refund.

Q: Do I need to have an account to order a part?

No. You can check out as a guest. However, we encourage you to create an account so you can track past orders.

Q: Do you offer a warranty?

No, but any part you order will be covered by the manufacturer’s warranty policy.

Q: How do replacement parts affect my vehicle’s warranty?

OEM replacement parts don’t void your vehicle’s warranty. Aftermarket parts could affect it, but you’re heavily protected under the Maguson-Moss Warranty Act. The law makes it illegal for a manufacturer to void a warranty just because an aftermarket part has been added to the vehicle. The law allows the manufacturer to refuse to repair your vehicle only if they can prove that the aftermarket part is the direct cause of the problem.

Q: How can I be sure the part I need will fit my vehicle?

Give us a call! We’ll be happy to find you the exact part you need for your vehicle.

Q: What if I want to talk to a real person about my order?

You’ll talk to a real person every time you contact us.

Q: What are your customer service hours?

Our customer service hours are Monday through Friday between 8AM and 5PM CST.

Q: Do you ever offer coupons or discounts?

We sure do! Sign up for our newsletter or follow us on social media for exclusive coupons and discounts.

Q: Do you charge sales tax?

Yes, we do. Sales tax will depend on the state where your order is shipped.